We do not accept any return on items. However, if there’s any issue, we can look into it. You can send us an email at info@themadresfoods.com or leave a message on our contact us page with your thoughts. After reviewing, we'll handle any necessary refunds or replacements in 7-10 Days.
If a product is missing, damaged, or spoiled, Madre's must be contacted via email at info@themadresfoods.com within three days of receiving the product damage.
The email must include the order number, an invoice image, a picture of the exterior box, and two clear pictures of the damaged product.
If a package contains more than one item, only the defective product may be returned and replaced.
A package may only be returned and replaced if just the damaged item is included.
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